Genome management? The rise of genome factories? A Personal “Omics” cloud? A match.com for clinical trials?

Genome management? The rise of genome factories? A Personal “Omics” cloud? A match.com for clinical trials?  Audacious and achievable goals discussed at PMWC2014.

(This blog was originally posted at http://www.invitae.com, earlier this year)

In January of this year,  thought leaders from across multiple industries assembled at the Computer History Museum in Silicon Valley to discuss key themes in personalized medicine at the Personalized Medicine World Conference 2014 (PMWC).  Having been in the genomics space for over 17 years and as now part of team that leads Invitae’s marketing and commercial development efforts, I have been attending PMWC since its inception in 2010.   Over the past 4 years, it has been fascinating to see how rapidly the field is advancing.  Importantly, despite the numerous challenges we face in democratizing genomics, there are inspiring opportunities ahead. This year’s meeting was filled with incredible speakers and ideas, and as much as I wish I could capture them all – I can only scratch the surface by highlighting the few themes I believe will be most impactful on our industry in the coming years.

From $1000 Genome to Genome Factories

The meeting opened with Jay Flatley, CEO of Illumina and recipient of the PMWC luminary award. He revisited milestones in personalized medicine over the last 10 years and showcased how Illumina’s history is intimately intertwined with this story, from genomics research, to translational medicine, to personalized medicine in the fields of cancer, reproductive health, and NIPT.

Most notable was his statement that “demand for genome factories is about to explode,” referencing Illumina’s recent announcement of a new platform HiSeq X, which boasts the ability to sequence a $1000 genome. In order to get to this price point, you need to purchase 10 of these new instruments (approximately $10 million). Economies of scale get you to the $1000 genome and means that a lab with this set-up, can sequence 18,000 genomes a year.  This is a key landmark in advancing and democratizing personalized medicine and making it more widely available to the masses.

In addition, Flatley emphasized that to really use genomes in medicine, “Big Data” sets need to be generated and shared between researchers and clinicians.  He then announced Illumina’s goal “to get 1 million sequenced oncology patients into a database within the next 5 years.” Not an unachievable goal for the man whose company brought us the $1000 genome…

Entering A New Era of Genome Management

Flatley subsequently participated in an impressive panel titled, “10 Years into Personalized Medicine: What Have We Learned and What’s Next.” Other panelists included our founder and CEO Randy Scott, Kim Popovits of Genomic Health, Brooke Byers  of Kleiner Perkins Caufield & Byers, and Ralph Snyderman of Duke University.

Snyderman opened the panel with, “The ability to predict, track, and precisely define the nature of a disease was one of the revolutions of medicine. Although personalized medicine started over 10 years ago and is potentially a $450 billion industry, things haven’t actually changed in healthcare that much. It’s still not personal, prospective, proactive or planned.”

Popovits shared that upon joining Genomic Health 10 years ago, Randy taught her about The Innovator’s Dilemma and the concept of “disruption.” As a pioneer of genomic diagnostics, she reflected upon some of the challenges they faced with Oncotype Dx. “If we had tried to approach this as a traditional diagnostic, we would have failed…I hadn’t anticipated that payers and regulators weren’t ready for genomic medicine.”

Scott also reminisced of his early days at Genomic Health, “We were wonderfully naïve… no one in the pharma industry was prepared to incorporate genomic data into routine clinical trials….  We just had to bypass pharma and go straight to the physicians.”   “Genomic medicine is here to stay,” added Popovits.  “The value is just too high. We will overcome the barriers and there will be a shift to prevention and early diagnosis.” In looking ahead, Kim predicted, “The next decade will be a revolution as transformative as antibiotics.  Every cancer patient will be sequenced.”

Scott’s vision of the future was influenced by his own family experiences of inherited genetic disease – he tells the story of his nephew’s daughter who had galactosemia, a rare Mendelian metabolic disorder.   “5-10% of the population suffers from a Mendelian disease…. Our goal at Invitae is to aggregate all the worlds’ genetic tests into a single assay for less than $1000,” commented Randy.  “We are focusing on germline genetics and the future is family health and comprehensive genome management.“

Genome management.  What is genome management? At its simplest, over the coming years, as the price of sequencing drops further and further, more and more people will have their genome sequenced for a variety of reasons: medical applications, carrier screening, pharmacogenomics, eventually newborn testing at birth, or just because people are genetically curious about themselves and their families.  As our CMO Jill Hagenkord points out in a previous blog, “DNA information will just exist.”

At Invitae, we require a physician to order and interpret our medical tests. However, we believe that every individual has the right to access their own genetic information and that each individual should own their genetic information.   When it becomes common that a plethora of genomic information just exists, the questions will become: Where will you store your genomic information safely and securely? How will you be able to access it?  Who will you choose to share it with and how?  How can you benefit from it?

That’s one of our goals at Invitae: to make genetic testing accessible to a billion people on the planet and then to safely and securely manage it for them.  Enter an era of genome management.

Personal “Omics Cloud” and the Rise of the Wellness Industry

Dr. Leroy Hood, the scientist who discovered how to automate DNA sequencing that revolutionized biomedicine and forensic science, added another dimension to the concept of genome management.  He proposed that, in the future of this space, every individual would have his or her own personal  “Omics Cloud.”

Hood started off talking about the need to unite the stakeholders in personalized medicine through education.  He also echoed Flatley’s sentiment regarding building “big data” databases that can be shared by various stakeholders.

He proposed that a step in getting there is conducting a “longitudinal Framingham type study of 100,000 patients.” His plan is to collect data three times a year from every patient, including “genomic and proteomic data, clinical chemistry, microbiome, and biomarkers from the heart, liver, brain, and blood.” Further, he also suggests layering in “quantified self “ phenotypic data.  This “Big Data” set can then be mined for actionable variants to reveal the early origins of disease.

This mammoth project will create a data cloud for each individual that can track his or her transition from wellness to disease. Eventually, we will be able to optimize factors for wellness. Hood predicts that this initiative will reduce costs, improve outcomes, and result in the creation of a “wellness industry that dwarfs the healthcare industry.”

A Match.com for Clinical Trials

Many companies claim that they put patients at the center of their approach, but by virtue of the questions from the audience and the panel discussion, clearly we as an industry are not succeeding at this goal.

Brave Neil Schiffman, stage IV lung cancer fighter, was an inspirational part of a panel entitled, “Personalized Medicine in Oncology Today”.  He is a classic example of a growing movement of patients who take matters into their own hands to self-educate and self-advocate, “I have my patient advocacy gene turned on” he says.

He shared his experience of searching for and extensively researching clinical trials, which he eventually participated in for a year before going back to his Tarceva treatment. Clinical trials give cancer patients hope, Neil continues, “The old model was that entering a clinical trial was the end. Today, it’s actually the beginning of treatment.”

With less than 10% of patients participating in clinical trials, it’s obvious that we have a problem and need to rethink our strategies around clinical trial recruitment.  One of the most poignant moments of the meeting was the emotional plea to the panel from a woman in the audience who moved us all to tears. She had sadly lost her husband to glioblastoma just last week and she shared their story of how once her husband was diagnosed, it was very hard for them to find any clinical trials, they didn’t know who to talk to or what resources were available to them.

“It’s terrible that there are still questions of what do I do next?  How do I find a clinical trial?” lamented Edgar Staren (CTCA Medicine and Science)to which George Demitri (Dana Faber/Harvard) responded,  “We need a match.com so that patients with metastatic cancer can find clinical trials.”

Marty Tenenbaum @martyenenbaum (Cancer commons) supported this further. “We can cut a decade out of the clinical trial process if we can connect patients and  researchers who need each other,” he said. “Your zipcode is not the area to find the right clinical trial for you, it is your molecular zipcode.”

The inclusion of a patient on this panel made it one of the most impactful sessions of the whole conference.  We should emulate this approach. Edgar Staren suggests, “All industry leaders should include patients in their board meetings…it’s always helpful.” Neil supported this, saying, “Ask the patients to participate in the processes, in real time and you will get a better outcome…. don’t wait for patients to come to you. They’re often very sick.”

The participation and opinions of patients and patient advocates in the audience and panels, provokes a sense of urgency that we as an industry need to act swiftly to help make their voices heard and include them in our processes. We REALLY need put the patients at the heart of everything we do. “Every patient is a clinical trial of one,” said Tenenbaum. Disease is personal to every individual, but medicine is not personalized enough… at least not yet.

Free the Data, Unite the Data, and Share the Data

A theme that ran throughout the meeting was the need for patients,  clinicians and researchers to share data in order to accelerate our understanding of disease and develop better diagnostic, detection, prevention, and therapeutic strategies.

Flatley emphasized that Illumina builds and supports strategies for genomic data sharing.  Randy Scott echoed this sentiment when he mentioned the “Free the Data” movement” a grass roots effort to create a database of BRCA variants that can be shared by the scientific and medical communities. “Genes should be free and not patented,” according to Scott.

Marty Tenenbaum, himself a cancer survivor, summed it up nicely “Cancer is a great equalizer, most of us will confront it at close range at some point in our lives and when you do, you will want access to collective knowledge.”

What Can Genomics Do For Your Health and Wellness Today?

 
Disclaimer: This article is written for non scientist consumers who are interested in learning about how genomics can impact them today.
 

What’s in a Genome?

The sum total of the entire DNA in an organism is called a genome.  Genomes are composed of a series of 4 chemicals known as bases, A, C, T and G which are considered to be the building blocks or the code of life – – We can make some headway into understanding  our genomes by determining the exact order of the bases in a strand of DNA – Put simply, genomics is the decoding of all your DNA and this is done by a technique called DNA Sequencing.

Ok, so what?  If we can decode and understand our genomes, what does this mean for us – how will this impact our lives today or in the future?  In a series of posts, I wanted to share with you some ways in which genomics can impact us, on both an individual level and on a global population level.  Granted, there is a long way to go in genomic research and for sure, we don’t know everything yet but with what we do know today there some real examples of the impact genomics is having.

One of the most important aspects of knowing our genomes is the potential impact it can have on our health and wellbeing by arming us with information to make medical decisions and lifestyle choices.

Predicting Susceptibility to Cancer

Lets take cancer as an example. Cancer will affect 1 in 2 men and 1 in 3 women in our lifetime.  How can the application of genomics help?   Can we predict who is likely to be susceptible to Cancer?  In some cases yes, BRCA1 and BRCA2 are two genes, which substantially increase a woman’s risk of developing breast and/or ovarian cancer if she inherits a harmful mutation in those genes.  This type of breast/ovarian cancer often occurs at a young age, usually before menopause and the patient often has a family history. Luckily advances in genomics have enabled us to develop a predictive test for mutations in these genes.    The test was developed by a company called Myriad Genetics
 

Breast Cancer Screening

Currently this test is not used for routine screening of the population but only for those women with a strong family history of the disease.   Many of you may be thinking – why would I want to know this information?  Won’t this destroy my quality of life as I will be living in fear?  The reality is, that the best chances of surviving many cancers, is when they are detected early.    Knowing that you carry the harmful versions of these genes, can enable you and your clinician to make better medical decisions – like starting regular mammograms at 25 (10 years earlier than usual) and having cancer screening tests more frequently and taking preventative therapies. In some cases, tests like these can really save the lives of the women afflicted with these mutations.

 

Which Drugs Should I Take?

Another example where genomics has made a significant contribution in healthcare is in being able to select the right drugs or therapies for an individual.  Whenever I am prescribed a drug, I want to know, how effective will the drug be?  What is the correct dose for me? Will I suffer from side effects?  Cancer drugs for example are known to have some of the worst side effects and they only actually work in a small proportion of patients.  One report states that cancer drugs only actually work in about 25% of the patients that take them and yet the majority suffer from severe side effects.  Before you took a cancer drug and had to suffer the side effects, wouldn’t you want to know if it would even work on you?  The field of study, which defines how your genetic information can predict your response to a drug, is known as Pharmacogenomics.

warfarin flower

warfarin flower (Photo credit: hessiebell)

 

I recently learned about my genome from a company called 23andme (www.23andme.com) .  One of the many fascinating things I found out was that I was sensitive to a drug called Warfarin.

Warfarin is a blood thinner often prescribed to people who are at high risk of blood clots.  It’s really important to get the dose of this drug right for the patient, too much and the patient can bleed to death, too little and the patient will be at risk of clotting, heart attack or stroke.  I share this information with my physician because people like me, with an increased sensitivity must be prescribed a lower dose to prevent bleeding.  It’s amazing that I can have knowledge of this information and these risks before ever needing to take the drug.  In this case, I can actually avoid trial and error medicine all together.

 

Dodging The Disease Bullet

How about the ability to avoid diseases all together?  Many complex diseases like certain types of cancer, cardiovascular disease, obesity and diabetes may have genetic components to them, but your lifestyle and environment can have very strong influences on the outcome and maybe even delaying the onset or avoiding the disease all together.

Melanoma is a prime example of this.  Melanoma is a skin tumor that is responsible for the most skin cancer deaths.   Research has shown that exposure to UV light from the sun or tanning lamps hugely increases the risk of developing melanoma.  If you were aware that you carry an increased genetic risk of developing this disease, wouldn’t you want to take measures to control or limit the environmental or lifestyle factors that can increase your risk?  For Melanoma, there are some simple measures to take to avoid this like using high SPF creams every day on all the exposed areas of your body or avoiding being outside in strong sunlight, or wearing protective clothing.

Eliminating Disease From a Population

Another example of using genomic information to avoid disease, is in carrier screening for recessive disorders.  There are a class of diseases that an individual can be a carrier of genetically, although not actually suffer from the disease themselves.  Examples of these diseases are Cystic Fibrosis, Duchenne Muscular Dystrophy and Tay Sachs disease.  If two people who are both carriers of the same mutation have children, there is a very high chance that one or more of their children could be afflicted.  This is particularly prevalent, although not exclusive to, communities or cultures where Consanguineous or blood relation marriages occur (often first or second cousins).

A simple genetic test can tell you if you and/or your partner were carriers of mutations for these genes.  Knowing this information in advance would enable you to make informed reproductive decisions.  In the case of a couple where both are carriers of mutations for a specific disease; options such as assisted reproduction or IVF exist.  During the IVF process, the embryos can be screened for physical or genetic abnormalities before being implanted.  This is known as PGS – Pre Implantation Genetic Screening.  The Ashkenazi Jewish community, are known to have been afflicted with many of these recessive diseases in their populations.  However, through diligent screening programs, genetic counseling and assisted reproduction programs they have managed to reduce the incidence of a neurodegenerative disease known as Tay Sachs by 90%

Knowledge is Power

These are just a few examples of what genomics can do for you today. We are of course, a long way from understanding everything about the genome and the factors that influence it and we are learning more and more every day.  However some things that we do know today, really can impact your health and wellness.  When it comes to your genome, knowledge really is power.

In future posts I will share how Genomics is impacting us today in areas other than health and give you a view into the next frontiers for genomics …. stay tuned!

Guest Blog: What is Biotechnology by Robert Klein

DNA Double Helix

Image via Wikipedia

I was recently asked to present at Singularity University at a workshop titled “The Business of Biotech”. This seemed like a great opportunity both to step back a bit and think about biotechnology in a broader sense and to see what the Singularity University is all about (my good friend Ruby has been raving about it since taking the Executive Program).
By way of background, I’ve been in the biotech industry for about twenty years (time flies!) since getting my PhD at MIT studying molecular genetics.
I’ve spent most of my professional career working on genomics with some serious detours into drug development. While I’ve done some of this at large biotechs including Genentech, I prefer the small, intimate, exciting, and life or death environment of a startup. Startups also allow me to wear different hats at different times. Sometimes I’m in charge of science. Sometimes I’m the CEO. All depends on what needs to get done and how the team comes together.
Kristina Hathaway the organizer,  asked me to give a talk titled ‘What is Biotechnology?’  It was actually pretty fun to put together since it is easy to forget that biotech encompasses so much more than just genomics and drug development – my normal myopic view of the field.
One big revelation for me was that the first true ‘killer app’ for biotech was invented 5,000 years ago. Its called beer.
Here are the slides I presented at the session – I hope you enjoy them! Slides: What is biotechnology?
If you have any questions or would like to get in touch you can email me at  robertklein@gmail.com or follow me on twitter @rdklein

Thinking Globally About The Business of Biotech

A world map showing developed countries, devel...

Image via Wikipedia

What do China, Brazil, India and Africa have in common?  They are all countries where the adoption of Biotechnology has the propensity to  solve many of the challenges that afflict them including disease, poverty, food and fuel.  In fact more than this, China, India and Brazil have already been successful in creating whole industries around Biotechnology and are emerging as leaders in the areas of genomics, vaccine production and agricultural biology.

I have the best job in the world, I spend about 70% of my time traveling around the world talking and learning about genomics different countries.  In addition, I am an alumnus of Singularity University.  This week Kristina Hathaway (@Sytype)  my good friend and veteran in the biotechnology industry,  was hosting a workshop called The Business of Biotech at Singularity University.  She invited me to give a presentation there on “Thinking Globally”.

The goal of my talk was encourage the attendees to think about

  • How can Biotechnology can solve global challenges?
  • What are the challenges and opportunities that exist outside the developed world ?
  • When building a business around Biotech what are the factors to consider for International Markets?
  • How have various countries been successful in building industries around Biotechnology?

Here is a copy of the short slide deck I presented.  The Business of Biotech – Thinking Globally

In the next post – I will share with you a slide deck by Dr Robert Klein who was also presenting at this workshop on The History of Biotechnology.

Biotechnology 101 Slides for Singularity University

Biotechnology 101 for Singularity University

As many of you are aware, I recently gave a talk at the very prestigious Singularity University.  This is a program co-funded by NASA and Google to study how exponential technologies can solve the global challenges that afflict 1 billion people or more.

Check out www.singularityu.org


Singularity University Banner - Biotecnology a...

Image by david.orban via Flickr

 

Biotechnology 101 for Singularity University SLIDES

The 2011 Graduate Studies Program or GSP11 as it is known among the Singularitans, is a 12 week program where 80 of the brightest and most accomplished individuals from over 35 countries have assembled at NASA AMES to learn the exponential technologies in the following areas

Technology Tracks AI & Robotics
Nanotechnology
Networks & Computing Systems
Biotechnology & Bioinformatics
Medicine & Neuroscience
Resource Tracks Futures Studies & Forecasting
Policy, Law & Ethics
Finance & Entrepreneurship
Application Tracks Energy & Ecological Systems
Space & Physical Sciences

I was lucky enough to be invited to give them the basics of Biotechnology and Genomics and for those of you that are interested, my slides are posted above.

Ruby Gadelrab’s answer to Has anybody shared their 23andme results with their physician?

I have tried to this several times and got the following reactions

  • Completely blank stare as if i suddenly started speaking to them in Arabic
  • Disapproving head shake as if i was crazy to have even taken such a test.
  • Denial that the test holds any value whatsoever.

On the occasions that I tried to share with the physicians, i tried to show them the most clinically useful information which is pharmacogenomics data.  None of them even knew that there was a test that could help predict Warfarin (Coumadin) dosing…..

Lack of physician education on genomics will hold us back significantly from utilizing the genomic information with clinical utility as standard of care.

Has anybody shared their 23andme results with their physician?

Measuring ROI For Social Media Campaigns In The Life Sciences

In my last post, Why Life Sciences Companies Must Embrace Social Media Now One of the comments was about ROI for social media.  I wanted to share with you a few of thoughts on this very important topic.

ROI  for any type of campaign needs to be defined at the beginning during the planning stage.  You should ask yourself  these two questions –

What are my Goals for this campaign?

Traditional Goals Include Awareness, Lead Generation, Branding and Revenue Generation.  While these all remain true for Biotechnology Marketing 2.0 I would also add Customer Engagement as a goal if you are planning a social media campaign.

How will 1 measure the success of this campaign ?

When you have generated XX new leads? XX Hot Leads? XX Qualified Leads? When XX number of 100 people recognize my brand?

Again these all remain true for Biotechnology Marketing 2.0 but the use of social media requires a whole new set of metrics which can be used to measure customer engagement

  • How often was your message or post liked, shared or re-tweeted. Did people comment or share their opinion? This is a very important indicator of the value of the content you produced.
  • Click through rates to a link you shared – how many people viewed it?
  • Follow through on a call to action – how many people downloaded XXX or visited your website for more information? This is often a very good indicator that both your message was strong and your so was your incentive to the customer – you are providing them with something of value to them
  • Engagement with your website or content – how long did they spend on it, did they go to other links from your page and do they return regularly?
  • How many people are subscribing to your updates, i.e.  opting in to hear your messages
  • An interesting one I like, is how you are ‘Listed’ on twitter – this gives a nice indication of how your followers view you. If your goal is to be perceived as the ‘leading supplier of technology for cancer research’ how many times are you listed with names that are associated with your target market – ‘cancer research’?
  • What are people saying about your company/campaign or product? Is the feedback mostly positive? If its negative – its just giving you the golden opportunity to improve – very very valuable feedback.
  • How often are people recommending or endorsing your products or services to their friends and colleagues?  Sometimes they don’t only recommend the product they will go on to sell it for you – listing a whole host of benefits that you yourself may not have even thought of!
  • If you ask a question to your subscribers – how many respond to you? this is often a good indicator of your following actively ‘listening’ to you

As you can see the metrics for measuring success are very different when using social media – but with careful planning and setting the right goals – you can be very successful at engaging your customers

If the holy grail of marketing is getting the right message to the right person at the right time then the holy grail of sales is simple – REVENUE!

I would like to share with you a success story of a company who used social media to experiment with their  marketing reach, motivate their employees and generate revenue simultaneously.  Unfortunately this company needs to remain anonymous for now.

Company R decided to hold a promotion – To reduce the price of one of their products by 50% and only use social media to tell people about it.  In addition  the management set a challenge for the 20 employees of the company.  They were each given their own unique promotion code and asked to propagate it using Twitter, Facebook, YouTube, LinkedIn or any other social network. The person whose promotion code was used the most would win a prize.  Typically this product sold approximately 75 units per day.

The promotion ran for 3 days only and once it started, for three days there was a frenzy on Twitter and Facebook.  Each of the employees posted their promo code, asked their friends and networks share it with their friends and networks.  After 3 days the net result of this experiment was the following

  • 20 employees completely engaged in a competition
  • Approximately 26,000 retweets and Shares of the promo codes on twitter and Facebook
  • Approximately 11400 hits to the website with about 65% of them from New IPs
  • 3000 Units of product sold in 3 days
  • 1 winning employee whose promo code was used 478 times
  • Total cost of implementing the campaign $0

I loved this experiment because it is an excellent example of crowd sourcing, employee engagement, customer engagement, creating buzz in the market utilizing new media and revenue generation.

I will let you do the maths to work out the ROI on this one 🙂

Why Life Sciences Companies Must Embrace Social Media Now

The world has changed.  The way we communicate with each other has changed and the tools we communicate with have changed.

This change has happened so quickly, mainly over the last five years.  The speed of the change has meant that many life science companies have been slow to recognize and embrace the new media and are getting left behind.

Social media can no longer be ignored; Facebook has over 500 million users globally and has surpassed Google in the amount of time per day spent on the site.  Twitter has over 200 million users who sent a staggering 25 Billion tweets in the past 12 months.  You tube has over 24 hours of video uploaded per minute and exceeds 2Billion views per day!!  Those are just three examples but there are many many more.

Social media is here to stay and its time we, in the life sciences started doing things differently. A paradigm shift is underway in the way we communicate with our customers.  In today’s age, everyone is a publisher causing an explosion to the amount of content on internet what does this mean for the life sciences industry?

  • Conversations about your company are already happening.  Your customers, your competitors, your investors and your employees past, present and future are already talking about you online, conversations are already happening with or without you. The question is – do you want to be involved and engaged in those conversations? Do you want to be able to listen to your customer’s views and react to them? Do you want to see what other companies and colleagues in the industry are saying? Do you want to see what your investors are betting on you?
  • Current methods of communicating with your customer are expensive and intrusive. Gone are the days where marketing is an intrusive process of interrupting your customers experience with an advertisement in a journal or flooding their inboxes with your email   campaigns.   As a marketer in a leading genomics company I can tell you the holy grail of marketing is getting the right message to the right customer at the right time.   In Biotechnology and Pharmaceutical marketing today, finding and engaging your target customer is costly and inefficient with a relatively low ROI.   How do we do this today?  Many companies in the life sciences still spend the majority of their marketing dollars on print advertising in journals.  The hope is that their target customer will pick up the journal, will actually pay attention to the advert and then what ?– will pick up the phone and call you?  How often does that happen?   How about buying targeted lists? Doing literature searches for names? Keeping an up to date CRM with your current contacts? Email campaigns? Most email blasts are seen as Spam and go to junk or spam folders.  (In Europe you aren’t even legally allowed to send email blasts without your customer having opted in first) Most of your email blasts are never actually seen by your target audience.  Typically you get a 3% click through rate if you are really lucky, have a good call to action, have said something groundbreaking or are offering something of high value to your customer.  You can see where I am going with this; the current methods of engaging and qualifying your customers are inefficient, expensive and highly intrusive to your customer.
  • Biotech Marketing 2.0 Is about having conversations and listening to your customers Now imagine if you could talk to an audience of your target customers who have voluntarily chosen to listen to you.  What if they recommended you to their friends and colleagues and told them to listen to you too to help propagate your message?  What if they answered all the questions you ever asked them and gave you honest feedback on your product or service?  How about if they could tell you in real time what user requirements are most important to them in your future products?  What if they could tell you about novel ways that they are using your product that could open up new markets for you?  What if they published a paper using your technology and had a quick, easy and cheap way to tell the world about how great your technology is?  What if your customers could do the marketing for you – there is no stronger endorsement than a recommendation by a friend or colleague.  What if you could see what is being said, not only about your company but also about all your competitors simultaneously?  What if all of the above could be done using free web based tools?  You may think this is Utopian and too good to be true, but it’s real and it’s here and its social media that makes it possible.

The Good News

  • If your audience is anyone in the scientific field you can guarantee that they are spending at least 50% of their working life in front of a PC.  This means that they are already spending significant time online and are probably engaged in consuming some kind of social media.  (How many people do you know that have never viewed a You Tube video or even don’t have a Facebook account? Case in point!)  This means that they are already using the tools which are available to you.
  • Currently social media tools are FREE – which means in times when budgets are limited and ROI is more critical than ever – changing the way you communicate with your customers may actually save you money.  Of course there will be costs, and resources required but it will be significantly lower than the costly traditional methods and if done correctly the ROI will be much higher.
  • Using Social and electronic media means that you can have a ‘call to action’ which is immediate – ie click on a link, fill in a form, or go to a web page – the time it will take for your customer to react to your message is reduced from days to minutes. It also means that you can monitor their responses in real time
  • If you use Facebook or Twitter – your customers opt to ‘like’ or ‘follow’ you – this means they are a captive audience, ready and willing to participate in the conversation you want to have with them.  For the first time have an open dialogue with your customer without costly focus groups.
  • Social Media gives us the opportunity to really listen to our customers, understand what it important to them and react quickly.  This is particularly important if a customer is unhappy with any aspect of your product or service. The measure of a good company is how and how quickly they react to a customer with an issue.
  • Science is by nature both collaborative and competitive – social media enables scientists to find collaborators interested in the same field as them, hear conversations on their niche expertise and also be on the lookout for competitive intelligence
  • It’s not too late – while social media has become a part of our lives – this method of communication will continue to grow and develop further.  The life sciences industry, conservative in nature has been slow to embrace it – however it’s never too late to start.

What The Hell is SingularityU Anyway?

This week I am experiencing one of the most mind bending, eye opening, future looking weeks of my life. I am indulging the technology enthusiast and the geeky side of me by attending the Executive Program at Singularity University.

For those of you not familiar with the concept of the Singularity let me start by explaining what it is.  To understand the Singularity concept we must first understand the principle of Moores Law.

Gordon Moore is a co founder of the chip maker Intel.  40 years ago he predicted the following

The number of transistors incorporated in a chip will approximately double every 24 months.”

This prediction has held true for computer technology and explains the rapid and exponential pace of the computer industry – their increasing power, memory, speed, functionality and the rapidly decreasing costs in a relatively short time frame.  It is thought that this trend will continue in an exponential manner.

Moores law has also applied to a number of technologies in other industries, for example semiconductors, camera pixels and microarrays or DNA chips

For more information on Moores law click HERE

Ok back to the Singularity. What happens if innovations in numerous technology disciplines occur exponentially at a rate faster than Moore’s law, to the point where they can supersede human intelligence and understanding?  This is the principle behind the Singularity.  The Singularity is hypothetical futuristic event thought to occur when disruptive technology innovations develop so fast that they cause radical and unpredictable changes to the future.  It will involve cross pollination of disciplines such as

  • Artificial intelligence and robotics
  • Networks and computing systems
  • Nanotechnology
  • Biotechnology and bioinformatics
  • Medicine and neuroscience
  • Energy and environmental systems

Singularity University in Silicon Valley is the first multidisciplinary university of its kind aiming to give participants a macro view across all disciplines, an understanding of the applications of the technology and to inspire and foster entrepreneurship and innovation.

It is hoped that the convergence of two or more on these disciplines may serve to solve large global issues that affect 1 billion or more people. Examples of such problems include housing, green energy, water, health care, education.

Cross pollination of technologies from different industries have historically been involved in  driving the genomics revolution.  The problem of viewing the all the genes in the genome simultaneously wasn’t solved by biology.  It was first solved by technology advancements from the semiconductor industry.  The convergence of semiconductor technology, engineering and chemistry is what gave us the ability to view all the genes in the genome on the first microarrays commercialized by Affymetrix.

Another example is the effect that imaging and computing technologies have had on medicine and health care.  The ability to see inside the human body at high resolution without invasive surgical procedures has rapidly advanced the field of medical diagnostics, prognostics and therapeutic interventions.

This week at Singularity University I am learning all of the disciplines above from some of the thought leaders in these areas.  I’m here because as biotechnology and genomics start to play a major role in clinical and medical practice, I would like to have a view of emerging technologies from other disciplines which may be key to solving some of the critical problems in genomic medicine.

The next few posts I will share with you some of the incredible things I have learned and witnessed from some of the most inspirational people in the world.

Watch this space…..

For more info – check THIS out from the founder